iHav Customer Experience Journey 

At iHav, we believe every client deserves a personal experience and a system genuinely tailored to their needs. Our process is designed to understand your requirements, demonstrate solutions that fit your lifestyle, and deliver value—never selling unnecessary products. We focus on what matters to you, ensuring your system works for your home and your way of living. 

Initial Consultation

  • Personal discussion to understand your vision, lifestyle, and specific requirements 
  • Site visit (if required) to assess your property and technical needs 
  • Clarify budget, timeline, and preferences—no assumptions, just listening 
  • Outline potential solutions and answer all your questions 

Demo of Suggested Products

  • Arrange a demonstration at one of our facilities 
  • Showcase only the solutions relevant to your needs—no unnecessary extras 
  • Hands-on experience with multiroom audio, home cinema, and control systems 
  • Discuss features, integration options, and how each solution fits your lifestyle 

Design & Proposal

  • Create a bespoke system design, tailored to your requirements 
  • Provide a clear, detailed proposal—equipment, labour, and costs, with full transparency 
  • Explain the installation process, timelines, and key project milestones 
  • Refine the proposal collaboratively, ensuring it’s exactly what you want—nothing more, nothing less 

Installation & Project Management

  • Coordinate all installation work with our in-house technicians and trusted subcontractors 
  • Custom programming for seamless integration and intuitive use 
  • Regular project updates and clear communication—your peace of mind is our priority 
  • Strict quality control and attention to detail at every stage 

Handover & Training

  • System demonstration and walkthrough at project completion 
  • Comprehensive training for you and your household—making sure you’re comfortable and confident using your new system 
  • Documentation provided for easy reference and troubleshooting 

Aftercare & Support

  • 12-month warranty on all installations—your investment is protected 
  • Ongoing support via email, phone, or text—help is always on hand 
  • System upgrades and paid enhancements available as technology evolves, but only if and when you want them 
  • Prompt response to any queries or issues—your satisfaction matters long after installation 

Discover the difference a bespoke solution can make.

Contact us for a private design consultation or to arrange an exclusive demonstration at one of our facilities.